Have Waste/Pickup?
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wehauljunkexpress@gmail.com
Policies & FAQs
Frequently Asked Questions
How Can We Help You?
Our FAQs
Is WHJE Licensed and Insured?
- Yes, WHJE is fully licensed and insured for all bookings.
What Are Our Hours of Operation?
- We offer 24/7 service on weekdays, weekends, and select holidays. You can book online at any time or reach our 24/7 call center.
What Areas Does We Serve?
- We cover most of Louisville, KY, and surrounding areas. To confirm if we service your specific area, please enter your zip code.
What Are Our Charges for Junk Removal?
- Final pricing is determined in person, and to secure our services, a 50% deposit of the estimated quote is required.
- WHJE charges based on the volume of space your items occupy in our truck and trailer, up to one foot for a full truckload.
- Additional charges may apply for factors like location, mileage, heavy or bulky items, and hazardous materials, as well as any extra work requests. We also offer single-item pricing for large household items such as dirt, concrete, and rocks.
Does WHJE Offer Discounts?
- While we do not offer discounts, we can provide recommendations for other service providers that may better align with your budget.
What Method of Payment Is Accepted?
- We accept cash and all major credit cards for your convenience.
Does WHJE Accept Tips?
- Tipping is neither expected nor required. However, we appreciate any tip offered as a token of appreciation for our valued team members.
Can I Get a Price Before Your Arrival?
- Unfortunately, we are unable to provide an exact price over the phone. To ensure accuracy, we require visual confirmation through pictures or an in-person assessment. Once evaluated, we will provide you with a final price.
When Is Your Expected Arrival?
- On the day of service, you can expect a call, text, or email 15 to 30 minutes before your scheduled service time to confirm all job details.
Must I Be Present During the Removal?
- If your items are curbside and easily accessible, you do not need to be present. However, certain locations may require your presence during the removal process.
Does WHJE Offer 'No-Contact' Junk Removal?
- Yes, for the safety of our clients and staff, we offer no-contact curbside junk removal.
What Items Does WHJE Remove and Do Not Remove?
- Please refer to our 'What We Haul' list for a comprehensive overview of the items we accept for removal.
Do You Remove Large and Bulky Items?
- Absolutely! If two people can lift and load it, we are more than happy to take away large and bulky items.
How Does WHJE Dispose of Junk Items?
- Our primary goals are to donate and recycle as much as possible, minimizing landfill waste and promoting environmental responsibility.
What is your Policies?
- Client Must Give Access to Property
- No Pets Out. Please lock away all pets
WE DON'T JUST REMOVE JUNK. WE PROVIDE SOLUTIONS!
